Terms & Conditions

Well Sanitations

Sanitizing a well is a 2-day process in which we immerse the well in a combination of chemicals to sanitize. Once these chemicals have sat for the amount of time required we then need to flush the well. Flushing the well requires us to leave the pump running for approximately 4-5 hours. In some cases we will need to re-circulate the well, therefore, the pump will be running slightly longer. Crystal Clear Water Purification Inc. is not responsible for any pump issues that may occur due to an unstable pump.

House Line Sanitations

Sanitizing the house lines is a process in which we are putting chemicals into the lines & heater of the home to sanitize. This process can cause debris that are stuck in the lines to become free. In turn, this debris may clog the screens on your faucets, showerheads, toilets, and cartridges. Crystal Clear Water is not responsible to fix this. We are letting you know that this may occur and you may find that you don’t have water at a specific faucet, or that there is very low pressure. Please read all instructions below.

Instructions for the sanitation process:

1. Remove all faucet screens, showerheads, etc. To prevent them from clogging when flushing the lines. It is common for debris to break loose and clog the screens and showerheads.
2. Run the cold water at every faucet in the house for approximately 5-10 minutes or until the bleach/chemical smell is gone. Make sure the handle is pushed all the way to the cold side. The cold water will not smell like chemicals after you do this process
3. Switch all faucets and tubs to the far hot side and run everywhere in the house for a period of 5-10 minute intervals. The chemicals in the hot water tank can be noticeable for the next few days, this is normal for sanitations. (Chemical smell in the hot water might be noticeable for a period of 4-5 days)
4. Run your washing machine empty with no clothes in it for 2 complete cycles using both hot and cold water settings to ensure no more chlorine/chemicals are in the water lines at your washing machine. After cycles are finished run your washer again if needed to be sure all chemicals have been thoroughly flushed.
5. Screens do have to be removed and cleaned multiple times throughout this process as debris will continue to flush out. If there is still smelly water after this process, make sure to check the screens again. If Crystal Clear Water returns to the home after this process for smelly water and the issue is due to the screens having debris, there will be a fuel surcharge.

Lifetime Warranty

Lifetime Warranty Terms

Lifetime Warranty

Crystal Clear Water provides a Lifetime Warranty on all parts and newly installed equipment as long as the customer maintains an active monthly service plan with our company.

If monthly service is cancelled or discontinued, the lifetime warranty will immediately be suspended. To reinstate the warranty, the customer must pay for all missed service months.

The lifetime warranty is void if any other company, technician, or unauthorized person services, modifies, or repairs the system.

Many Crystal Clear Water systems are custom manufactured by our company. These systems are unique, more complex, and designed to operate more efficiently than many standard systems. Because of this, all service and maintenance must be performed by Crystal Clear Water technicians.

Crystal Clear Water warrants that all covered products will be free from defects in materials and workmanship. If a defect is discovered, we will repair the product using new or refurbished components, or replace the defective item if repair is not possible.

All warranty service is subject to applicable labor and exchange fees.

Warranty service does not include after-hours, weekend, or emergency service calls. Warranty work must be performed during normal weekday business hours to avoid additional service charges.

System Usage and Water Consumption

If excessive water usage is suspected, Crystal Clear Water reserves the right to monitor water usage and system performance.

Customers are responsible for maintaining their plumbing system. Leaks, running toilets, or stuck toilet flappers can significantly increase water usage, which may cause systems to reach capacity sooner and may lead to odors or reduced performance.

Customers should regularly check their plumbing system to ensure it is operating properly.

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Service Plan Requirements

Water treatment systems are mechanical systems and require ongoing maintenance to function properly.

Maintenance may include:

• Salt refills
• Filter replacements
• System cleaning
• Sanitizations
• Media inspections
• Routine system checks

Failure to maintain the system properly can affect performance and water quality.

Monthly service plan pricing may vary depending on system type, service requirements, and other factors. Pricing is not guaranteed for life and may change as needed.

Customers remain responsible for the full annual cost of their monthly service plan. For example, if the service plan is $120 per month, the total annual service cost is $1,440 per year.

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EXCLUSIONS:

Crystal Clear Water warrants your product to be free from defects in material and workmanship. If you discover a defect in the product covered by this warranty, we will repair at our option using new or refurbished components, or if repair is not possible we will replace the item. If excessive water usage is suspected we will monitor water usage. Also make sure to always check for leaks in pipes as well as the toilet flappers getting stuck as they will use up your water capacity, causing your water to smell. All repairs are subject to exchange and labor fees. Does not include after hours or weekend calls. Any warranty repairs must be done during the week to avoid an after-hours charge.

This warranty covers defects in manufacturing discovered while using the product as recommended. This warranty does not cover theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, or natural disasters. The warranty does not cover any sulfur/algae bacteria build-up, nor does it cover any sand damage/build-up from a collapsed or collapsing well. This warranty does not cover broken pipes after the first year.

Under-sink RO System

LIFETIME WARRANTY on all parts & newly installed items. Customer must remain on monthly service. Lifetime warranty will be discontinued if you stop your monthly service. In order to reinstate the warranty, you must pay for missing service months. Your lifetime/*warranty will also be void if any other company works on the system. We manufacture our own systems, these systems are unique, more complex, and more efficient than our competition.

Crystal Clear Water warrants your product to be free from defects in material and workmanship. If you discover a defect in the product covered by this warranty, we will repair at our option using new or refurbished components, or if repair is not possible we will replace the item. If excessive water usage is suspected we will monitor water usage. Also make sure to always check for leaks in pipes as well as the toilet flappers getting stuck as they will use up your water capacity, causing your water to smell. All repairs are subject to exchange and labor fees. Does not include after hours or weekend calls. Any warranty repairs must be done during the week to avoid an after-hours charge.

**PLEASE READ THIS BEFORE USING THE RO SYSTEM OR LEAVING THE HOME.**

After you purchase the system, you have the option to have a lifetime warranty on the whole system including the filters. How it works is you pay $12.95 a month for a minimum of one year, and the plan will cover all service calls (excluding after hours), parts, filters, faucets, and leaks. This will remain in effect the entire time your plan is active.

Here are the steps to follow when changing the filters or installing a new under-sink reverse osmosis system.

1. ALWAYS CHECK FOR LEAKS EVERY 30 MIN –1 HOUR FOR THE 1ST 72 HOURS. IF YOU LEAVE THE HOME ALWAYS SHUT THE WATER OFF TO THE UNIT AND TURN THE RO TANK OFF. (USUALLY A BLUE HANDLE ON THE TANK ITSELF). CRYSTAL CLEAR WATER WILL NOT BE HELD LIABLE FOR ANY DAMAGES OR LEAKS. CUSTOMER IS TO NOTIFY CRYSTAL CLEAR WATER IMMEDIATELY DURING BUSINESS OR AFTER HOURS IF A LEAK IS TO OCCUR.
2. Your new filters are filled with preservatives along with carbon dust and must be properly flushed before you drink the water. From your new RO faucet turn the water on and let the water run till it stops down to a trickle. Turn the faucet off and wait 1 hour and repeat this process 4-6 times before you drink the water.
3. Your pre and post-filters should be changed every year. That’s all the ones on the bottom and the post-filter on top. You need to do this in order for your membrane to achieve its maximum life expectancy of (3-5 years). Failure to do this will result in premature failure of your membrane and possible bacteria growth. The best idea is to get yourself a TDS meter and measure the TDS to monitor the water quality or get on the 12.95-lifetime plan.
4. Anytime you open or change the filters on a reverse osmosis system, It is recommended to use a sanitizer you can pour directly in the sump and sanitize the whole system to kill any bacteria that may be present.

Optional Ultra Violet light for all reverse osmosis systems. When your on well water there is no telling if you have bacteria in your well, water system, or the actual pipes themselves. We will recommend a bacteria light that will kill bacteria and protect your family from viruses and other harmful contaminates.

Booster pump or transfer pump option—This option is available if you would like to get better quality water and more pressure to places like your faucet or far distances like your refrigerator/icemaker
Multi Membrane upgrade—This option is for customers who want a little better quality water and to conserve more water. You will waste less than half of a single membrane system.

Auto shut off Option is a device that goes under the sink for if you encounter a leak. The leak detector will automatically shut off the water to the unit so you do not flood your cabinets.

Whole House Reverse Osmosis Warranty

LIFETIME WARRANTY on all parts & newly installed items. Customer must remain on monthly service. Lifetime warranty will be discontinued if you stop your monthly service. In order to reinstate the warranty, you must pay for missing service months. Your lifetime/*warranty will also be void if any other company works on the system. We manufacture our own systems, these systems are unique, more complex, and more efficient than our competition.

Crystal Clear Water warrants your product to be free from defects in material and workmanship. If you discover a defect in the product covered by this warranty, we will repair at our option using new or refurbished components, or if repair is not possible we will replace the item. If excessive water usage is suspected we will install a backwashing control valve on the carbon/calcite system at the owners’ expense to monitor water usage. Also make sure to always check for leaks in pipes as well as the toilet flappers getting stuck as they will use up your water capacity, causing your water to smell. All repairs are subject to exchange and labor fees. Does not include after hours or weekend calls. Any warranty repairs must be done during the week to avoid an after-hours charge.

EXCLUSIONS:

This warranty covers defects in manufacturing discovered while using the product as recommended. This warranty does not cover theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, or natural disasters. The warranty does not cover parts that are subject to normal wear and tear; Switches and carbon/calcite. Does not cover any sulfur/algae bacteria build-up, holding tank cleanings, nor does it cover any sand damage/build-up from a collapsed or collapsing well. This warranty does not cover any broken pipes after the first year.

With Crystal Clear Water Purification INC’s whole-home ro system, you now have bottle water quality at every faucet. Few things you need to know about your system.

Maintenance must be done monthly to preserve the membrane and efficiency of the system. Each month the membrane and carbon/calcite tank must back-wash and the ball valve is restored back to home position mode after flushes. ( Do not ever touch or attempt to adjust the ball valve by the flow meters or can void the warranty) The pre-filter needs to be changed and well documented to determine what is in the well. Solenoid valves and coils need to be cleaned, booster pump and reverse action switch need checked and filed. Membrane pressure needs to be checked and adjusted. Flow meters must be checked for signs of bacteria problems with the well. Switches and tanks must be checked, filed, adjusted and sync together. Check inside of the tank and do all water tests to ensure proper operation of the system. The test may include Sulfur, Iron, hardness, ph, TDS, and tannins. On our monthly service plan, we provide your family the peace of mind you deserve worry-free service and a lifetime warranty.

This unit has to go through a cleaning cycle that by default is set to go off between midnight and 2: 00 am, though this cycle time can be altered if it is absolutely needed. When it cleans itself out or regenerates it will change cycles and a little water does come out of the screen just for a moment, this is normal. YOU CANNOT USE WATER OR FLUSH TOILETS DURING THIS REGENERATION PERIOD OR YOU WILL GET SMELLY WATER INSIDE YOUR HOUSE. Please ask your Technician about upgrading to a NO HARD WATER BYPASS that is easily adapted to your new Gen 5 system for a minimal extra cost.

If you ever run out of water please make sure you have checked the following. Check the water from the well to make sure it’s flowing. If not, you have a problem with the well switch, underground wire, or the well pump. Next, check the holding tank to make sure it’s full. If not you might have something running or using the water constantly like a toilet or left hose on or filling the pool. Also, check the gfi outlet-push button by the water system or it will be on the back gar-age wall on the outlet or it could be in the main breaker panel. If your tank is full there will be a switch (which is a gray or black square box) on the side of the tank and will have a lever on the side which was shown to you by our tech that installed it. The metal lever will have to be lifted up slowly until the pump kicks on. Once you heat your pump turn on you will have to hold the lever in that position until it stays on automatically. (usually around 50-60psi)

Overflowing holding tank — If your tank overflows the first thing to do Is go in the cabinet itself and look all the way to the left or all the way to the right and you will see a ball valve which is a red lever next to the blue filter sump. Turn it off by being perpendicular to the water pipe. You will have water to the house. However, your tank will not refill automatically until that ball valve is turned back on. Call Crystal Clear Water Purification INC to inform us of the issue. If your tank is running low of water make sure to turn the big ball valve back on to make your tank fill and repeat the process as needed.

Sulfur System

1. Now that you have your new sulfur filter Installed You may notice some cloudy water coming in the house for the next few days. The reason for this is because the media in your sulfur filter is very porous and usually takes a few days for the water to totally saturate the media relieving all of the air pockets within your new system. The gray cloudy water you see is mostly oxygen in the water and will dissipate after a few seconds. Once the system is completely flushed out/ rinsed thoroughly the water will be crystal clear in the house.
2. This unit has to go through a cleaning cycle that by default is set to go off between midnight and 2: 00 am, though this cycle time can be altered if it is absolutely needed. When it cleans itself out or regenerates it will change cycles and a little water does come out of the screen just for a moment, this is normal. YOU CAN-NOT USE WATER OR FLUSH TOILETS DURING THIS REGENERATION PERIOD OR YOU WILL GET SMELLY WATER INSIDE YOUR HOUSE. Please ask your Technician about upgrading to a NO HARD WATER BYPASS that is easily adapted to your new Gen 5 system for minimal extra cost
3. If you have just switched from an aerator system to an upgraded sulfur filter, your water pressure is now supplied from your 1hp well pump which in most cases is nearly double the Gallons per minute of your 1/2 house pump Inside your aerator and maybe dislodging debris that was previously growing In your pipes in your home. This may cause your screens in your faucets and showers to become clogged, restricting the flow of water into your house and even making your water smell. In these cases, we recommend a full house line sanitation to clean all the pipes in your house and also recommend sanitizing your water heater as well. Please ask your sales associate about an anode rod removal for an additional fee and In most cases, this service can be performed by your installer at the time of initial hook up.
4. Gallon usage— a standard sulfur filter set up is capable of filtering up to 400 gallons per day and would be considered high water usage. Average 75 –100 gallons per day per person. DO NOT FILL YOUR POOL, WATER YOUR PLANTS OR GRASS WITH TREATED (which is water after the system.) WATER EXCEEDING 400 GALLONS PER DAY OR YOUR UNIT WILL CAUSE YOU TO HAVE SMELLY WATER AND COULD VOID YOUR WARRANTY. If you Think your NORMAL daily usage Will be more than 400 gallons per day Please contact our office for details about upgrading to a larger size unit !!

Sulfur filters tend to last 300-600k gallons per rebed of the unit. Depending on the water quality.
Maintenance required for your sulfur filter. Your sulfur filter inlet needs to be checked for sulfur bacteria, injectors, cages, and screens cleaned. The microprocessor needs to be checked for gallon capacity and water usage, as well as checking programming. Chemicals are needed every so often to clean the multimedia from the build-up of sulfur or contaminates from well. On our complete monthly service which includes your water softener and salt, chemical clean, and citric acid.Monthly maintenance is 41.00 Bi-Monthly; every 2 months is 55.00The complete lifetime warranty is 80.00 includes everything on the pad. 110 monthly includes the well pump warranty as well on all qualifying systems.If you are having problems with smelly water, REMOVE ALL FAUCET SCREENS FIRST. Please do the hot water and cold water test. Turn your cold water on all the way cold for 3 minutes and then smell it. Next, turn the hot water on and make sure its all hot water only for minutes and see if it. Next whatever your conclusion is make sure to take off and check your faucet screens as they will make you have smelly water. If Crystal Clear has to come out for smelly water and it’s your faucet screens, you will be charged for a trip charge.

Dig Waiver

Crystal Clear Water Purification Inc. will NOT be held liable for any and all underground wiring, plumbing, sprinkler, low voltage cables or any other underground equipment not clearly marked by the locating company and the customer should damage arise due to trenching.

CUSTOMERS ARE REQUIRED TO MARK ALL UNDERGROUND COMPONENTS NOT LOCATED BY THE LOCATING COMPANY.

Well Pumps

Crystal Clear Water is not responsible for the Labor Warranty on Non-Producing wells, Changes in the water table, or any other natural occurrences

White Resin Warning

PLEASE READ CAREFULLY

If water softener contains white anion resin used to reduce color in water. The unit requires adding resin cleaners to your salt in order to reduce calcium carbonate build up in the conditioner valve. Available cleaners are citric acid, soda ash. Failure to do so can damage your conditioner and void any warranty on your softener.

Payment terms

Total amount due at the time of install or repair. Crystal Clear Water is not responsible for piping on the inside of the home. Credit and Debit cards will are subject to a 2% fee. Down payment placed on a water system is non-refundable. If you pay with a credit or debit card and dispute or deny the charge you will be charged $ 25.00 additional bank processing fee as well as the original amount due. If payment is not received within 90 days, an 18% finance charge will be accrued.

Total amount due 10 days from the service date. All amounts not paid within 30 days from service date are subject to late fees. Finance charges and collection fees may apply in some cases. Crystal Clear is in no way responsible for piping on the inside of the home. Payments made with credit or debit cards will be assessed a 2% fee.

30-Day Money-Back Guarantee

For any systems that offer money back guarantee, ,which It will state on the estimate. Crystal Clear Water offers a 30-Day Money-Back Guarantee on newly installed systems.

If a customer believes there is an issue with the system within the first 30 days, Crystal Clear Water must first be given the opportunity to inspect the system and attempt to correct the problem. Most issues can be resolved with proper system adjustments, maintenance, or minor repairs.

If Crystal Clear Water determines that the issue cannot be resolved after reasonable service attempts, we will remove the equipment and refund the original equipment purchase price.

Refunds apply only to the equipment purchase price and do not include installation labor, service visits, plumbing modifications, electrical work, permit fees, delivery costs, or other installation expenses.

All equipment must be returned in normal operating condition and must not have been altered, tampered with, or serviced by another company.

The 30-day guarantee does not apply to problems caused by plumbing issues, well conditions, water source changes, excessive water usage, or conditions outside the control of Crystal Clear Water.

Crystal Clear Water reserves the right to inspect the plumbing system, water source, and installation conditions before determining eligibility for a refund.

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Agreement to Terms

By scheduling service, approving work, verbally authorizing a job, signing an estimate, or allowing Crystal Clear Water to perform work at the property, the customer acknowledges and agrees to all terms, warranties, service requirements, and limitations of liability listed on this page and on all company invoices and service agreements.

Verbal approval, text message approval, email approval, or allowing work to begin constitutes authorization to perform the work and acceptance of all terms and conditions.

Customers agree that these terms apply to all work performed unless otherwise stated in writing by Crystal Clear Water.

If you want, I can also give you a very powerful one-sentence contractor protection clause that a lot of large service companies use, which basically says:

Allowing work to begin automatically constitutes acceptance of all terms. Terms can be found here www.crystalclear-systems.com/terms-and-conditions

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