LIFETIME WARRANTY on all parts & newly installed items. Customer must remain on monthly service. Lifetime warranty will be discontinued if you stop your monthly service. In order to reinstate the warranty you must pay for missing service months. Your lifetime/*warranty will also be void if any other company works on system. We manufacture our own systems, these systems are unique, more complex and more efficient than our competition.
Crystal Clear Water warrants your product to be free from defects in material and workmanship. If you discover a defect in the product covered by this warranty, we will repair at our option using new or refurbished components, or if repair is not possible we will replace the item. If excessive water usage is suspected we will install a backwashing control valve on the carbon/calcite system at owners expense to monitor water usage. Also make sure to always check for leaks in pipes as well as the toilet flappers getting stuck as they will use up your water capacity, causing your water to smell. All repairs are subject to exchange and labor fees. Does not include after hours or weekend calls. Any warranty repairs must be done during the week to avoid an after hours charge.
This warranty covers defects in manufacturing discovered while using product as recommended. This warranty does not cover theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, or natural disasters. The warranty does not cover parts that are subject to normal wear and tear ; Switches and carbon/calcite. Does not cover any sulfur/algae bacteria build-up, holding tank cleanings, nor does it cover any sand damage/build-up from a collapsed or collapsing well. This warranty does not cover any broken pipes after the first year.
With Crystal Clear Water Purification INC’s whole home ro system, you now have bottle water quality at every faucet. Few things you need to know about your system.
Maintenance must be done monthly to preserve the membrane and efficiency of the system. Each month the membrane and carbon/calcite tank must back-wash and the ball valve be restored back to home position mode after flushes. ( Do not ever touch or attempt to adjust the ball valve by the flow meters or can void the warranty) The pre filter needs to be changed and well documented to determine what is in the well. Solenoid valves and coils need cleaned, booster pump and reverse action switch need checked and filed. Membrane pressure needs to be checked and adjusted. Flow meters must be checked for signs of bacteria problems with the well. Switches and tanks must be checked, filed, adjusted and sync together. Check inside of tank and do all water tests to ensure proper operation of system. Test may include Sulfur, Iron, hardness, ph, tds, and tannins. On our monthly service plan we provide your family the peace of mind you deserve worry free service and a lifetime warranty.
This unit has to go through a cleaning cycle that by default is set to go off between midnight and 2: 00 am, though this cycle time can be altered if it is absolutely needed . When it cleans itself out or regenerates it will change cycles and a little water does come out of the screen just for a moment, this is normal. YOU CANNOT USE WATER OR FLUSH TOILETS DURING THIS REGENERATION PERIOD OR YOU WILL GET SMELLY WATER INSIDE YOUR HOUSE. Please ask your Technician about upgrading to a NO HARD WATER BYPASS that is easily adapted to your new Gen 5 system for minimal extra cost.
If you ever run out of water please make sure you have checked the following. Check the water from the well to make sure its flowing. If not, you have a prob-lem with the well switch, underground wire or the well pump. Next, check the holding tank to make sure its full. If not you might have something running or using the water constantly like a toilet or left hose on or filling the pool. Also check the gfi outlet-push button by the water system or it will be on the back gar-age wall on the outlet or it could be in the main breaker panel. If your tank is full there will be a switch ( which is a gray for black square box) on the side of the tank and will have a lever on the side which was shown to you by our tech that installed it. The metal lever will have to be lifted up slowly until the pump kicks on. Once you hear you pump turn on you will have to hold the lever in that position until it stays on automatically. ( usually around 50-60psi)
Overflowing holding tank — If your tank overflows the first thing to do Is go in the cabinet itself and look all the way to the le ft or all the way to the right and you will see a ball valve which is a red lever next to the blue filter sump. Turn it off by being per pendicular with the water pipe. You will have water to the house. However, your tank will not refill automatically until that ball valve is turne d back on. Call Crystal Clear Water Purification INC to inform us of the issue. If your tank is running low of water make sure to turn the bi g ball valve back on to make your tank fill and repeat the process as needed.